Using furniture should be as simple, pleasant and trouble-free as possible. That is why our service has prepared a set of rules, which allow that, giving the customer 100% satisfaction with the purchased product.
Upholstered furniture is manually constructed, which means they gain their own unique character. As a result, they will never be identical, which is one of their many advantages. The features of each piece of furniture are determined by the naturalness of the upholstery materials and filling of seats used.
We would like to draw your attention to some important issues, which is why we recommend that you read the instructions so that you have all the information you need about our offer.
When accepting upholstered furniture, please carefully check that there are no scratches, abrasions, cracks, cuts or other damages to the structure of fabric or leather, or any damage to the wooden components of the structure. Additionally, it is advisable to check the completeness of the furniture, i.e. whether it was delivered in accordance with the order.
In order to avoid damaging the cover it is recommended to carefully unpack the furniture without using sharp tools.
In the case of modular furniture it is necessary to assemble the separate components individually through a combination of connectors, according to the instructions attached to the furniture.
Before mounting the feet, please refer to the instructions enclosed.
For unfolding sofas, please remove the security in accordance with the instructions.
Before use, the upholstery product should be levelled, i.e. an even floor should be ensured.
If you have doubts about the operation of any moving element, such as: the sleep function, relax type function, armrests, headrests, report this immediately to the seller.
It is important to provide the appropriate conditions in rooms where the product is used or stored, i.e. a temperature from +15°C to 30°C, humidity from 40% to 70%. The distance of the product from active sources of heat should not be less than 1.0 metre. In order to avoid the process of fabrics fading, it is advised not to expose the furniture to direct sunlight.
Upholstered furniture varies in the softness of seats. This is associated with the natural properties of the materials used as filling, i.e. the density of upholstery foam, flexibility of metal springs and upholstery belts. In the case of corner layouts, any possible disparities in the hardness of the seats between individual elements are related to the different surfaces of these elements. Please note that harder seats are characteristic of furniture with a sleeping function. Intensive use of the furniture can also contribute to differences occurring in the hardness of the seat, backrest and armrests. This is a normal phenomenon subject to use of the furniture.
Furniture must be protected from mechanical damage. It is absolutely forbidden to sit or stand on the armrests and edges of backrests. Do not place an excessive amount of bedding in the boxes designed for this purpose, in order to prevent them from collapsing and stretching.
Following the recommendations of the Manufacturer, sofa beds having a built-in mechanism, are designed for occasional, not regular sleeping.
The staining of wood elements, i.e. the legs, may differ from those shown in the photos. It is a natural feature associated with the diversity of structures, grain and colour of wood. Therefore, we draw attention to the possibility of different shades of varnish, especially when ordering another piece of furniture to the set.
When ordering other products, please note that there may be differences in the pattern and shade of fabrics and leathers.
In the case of furniture upholstered with patterned fabric, so-called “pattern mismatch” is acceptable.
Please note that furniture dressed in bright covers or leather is liable to discoloration by other textiles, especially by clothing (e.g. jeans type of fabric). This is a defect of clothing fabric, not of the cover!
The use of furniture from natural leather over time changes its appearance and original features. The formation of certain folds in the covering is a characteristic phenomenon and not a quality defect.
It should be noted that a set of furniture from natural leather may contain some marks, such as: traces of scars, scratches, stabs, differences in texture and shade; they can also come from different leather textures. They do not constitute defects of the furniture, only a guarantee of the authenticity of the leather.
Upholstered furniture should not be used only in one place, but alternatively on the entire surface of the seats, to avoid differences in the appearance of the whole set. This prevents the formation of wrinkles in the covers and the effect of tone differences on the surface of the fabric, so-called shading and polishing.
A characteristic feature of chenille, polyester and woollen-felt fabrics is the phenomenon of so-called pilling of the fabric and formation of lumps on the surface, which arise due to foreign fibres (e.g. deriving from clothing).
The dimensions of furniture presented in our offer are provided in centimetres and may differ in reality up to: ± 3%.
The above-described phenomena, contained in points 1-12, are not a defect and are not subject to complaint.
In the case of replacement of a product during the warranty period, the Manufacturer reserves the right to introduce technological changes, i.e. product dimensions, materials used for production, ornamental and moving elements, sleeping functions, resulting from the need to eliminate product defects.
There are general principles of maintenance and conservation applied to all fabrics that are the upholstery of upholstered furniture. The application and observance of a few simple tips will help extend the life of your furniture and ensure satisfaction with its use.
You should prevent dirt, dust and other contaminants from staying on the surface of the fabric. It is recommended to clean the furniture once a week, using the tip of a vacuum cleaner designed for furniture or manually with a soft brush. At the same time, you should avoid excessive friction and vacuuming at a high power level in order not to damage the fabric fibres. It is advised to gently shake out elements of furniture which can be removed, preferably in the fresh air.
Fabrics which have hairs on their surface - chenille, velvet, require regular combing with a soft brush. This procedure will avoid them from kneading on the fabric surface, especially in areas of heavy use. The hairs will retain their elasticity, and the fabric will have softness.
If oily and wet stains appear, use tissue paper, and then a clean, damp and soft sponge to absorb the stain quickly. Otherwise, dirt can penetrate deep into the fabric fibres, making it impossible to be cleaned effectively. Only then can you begin to unstain, using lukewarm water and a neutral cleaning agent designed for hand washing. The dirty surface should be cleaned with gentle, circular movements from the outside in, avoiding vigorous rubbing of the wet hairs. After removing the stains, leave the fabric to dry at room temperature. If necessary, repeat the procedure, expanding the cleaned area around the stained place in order to reduce the effect of a circular centre.
In the event of spillage on the surface of the fabric of coffee or tea, immediately drain the stain using an absorbent cotton cloth to remove solid dirt, i.e. coffee grounds. Then, follow the instructions in step 3.
Before cleaning the furniture, check how the cleaned surface reacts to the chemical agent by applying it to a hidden and small part of the furniture. This way, you can avoid damage to the fabric, discoloration, or other visible distortions arising as a result of a too aggressive effect of the agent.
Furniture, which has a removable cover can be washed on the inside out with a closed zipper or dry-cleaned according to the symbols on the label. Following the recommendations of manufacturers of fabrics, do not use bleach, caustic or softening agents, and avoid washing the cover with other materials.
Before drying the damp covers, evenly stretch them out both ways.
In the case of models with removable covers on backrest, seat or decorative pillows, as a result of washing, there may be discoloration of fabric causing differences in colour shade between the body permanently upholstered and the pillows.
Permanently upholstered furniture lose the ability to wet wash, which is why it is advisable to get a company specializing in cleaning upholstery to perform services.
Do not use an iron on the outer side of the fabric.
It is important to protect the surface of the furniture against pets in order to avoid irreversible damage to the structure of the fabric or leather.
It should be noted that covering chenille fabrics and woollen bedspreads with hairs may contribute to the formation of fibrous “balls” that are difficult to remove. This is the phenomenon of pilling formed as a result of combining fibres of a cover with the fibres of the upholstery fabric.
The use of leather for furniture production has a very long tradition. Leather is the oldest natural upholstery material and as yet no better replacement has been found. Its exceptional usability and unique character make it the most durable and desirable upholstery material.
Each texture of leather is different and unique. When you decide to purchase a leather product, you accept its individual character provided in particular by: scars, wrinkles, stretch marks, veins, scratches, stabs, as well as differences in texture and hue. These features confirm its authenticity and the natural origin of the leather, and therefore do not constitute defects in the furniture, and thus are not subject to complaint.
Leather is a specific regulator of humidity indoors with the ability to "breathe", i.e. the possibility to absorb and then give off moisture of up to 25% of its weight. It assumes the ambient temperature - in a room with a temperature of 20°C it may seem cool, but through contact with the body it heats up locally.
Leather, despite its exceptional flexibility and tensile and tear strength, requires protection against harmful factors, such as: sweat (contains salt), hair oil, dust, household chemicals and drying.
Proper care ensures maintaining the original quality of the leather and helps keep the furniture "like new", even after many years of use.
An important advantage of natural leather furniture is the ease of cleaning. In most cases, it is enough simply to wipe the surface with a damp cloth without using any chemicals.
It is recommended to preserve and clean leather every 4-6 months depending on its type and degree of wear. It is advisable to perform the first preservative treatment immediately after purchase. This facilitates subsequent cleaning and can prevent the formation of hard to remove dirt. The manufacturer recommends the use of cleaning and preserving agents intended solely for the maintenance of furniture upholstered with natural leather.
Leather is friendly for people with allergies, it does not allow the penetration of allergens found in dust (also animal allergens) and it does not absorb cigarette smoke. It has the ability to adapt to environmental conditions.
Routinely (e.g. weekly) dust with a dry clean cloth or a vacuum cleaner with a soft brush.
Stains from spilled liquids should be wiped as quickly as possible with a dry, clean cloth (avoid leaving stains on the surface).
You can use a soft brush to remove stains that adhered to the surface.
Avoid scratching and excessive friction during cleaning.
You can wipe stains that remain on the surface gently with a damp (not wet) cloth, afterwards wipe with a clean, dry cloth.
Do not dry with heat sources (heater, dryer, iron, etc.) - leave the furniture to dry at room temperature.
Do not wet clean using washing machines
Do not dry clean using washing, cleaning machines.
Do not use washing powders, liquids and gels, abrasive powders, cleaning pastes, etc.
Do not expose the fabric to excessive wetting.
Fabrics manufactured in flock technology (e.g. Carabu HP), shade naturally; this causes that after putting two pieces of fabric together (even the same production batch) there is a shading effect visible, which can be more or less clear, depending on the type and distribution of lighting. This is a characteristic effect for all fabrics made in this technology; however, it causes that these fabrics are characterized by high mechanical strength and resistance to wear, dirt is also easily removed from them.
Routinely dust with a dry cloth or a vacuum cleaner with a soft brush
Immediately remove excess dirt.
Dry the stained area with a dry cloth.
To remove the remaining stain, apply a very small amount of soapy water and wipe gently with circular movements, using a clean cloth or soft brush, taking care not to damage the fabric structure. Perform movements from the edge of the stain to the centre so as not to smear the stain.
Wipe the cleaned area with a dry cloth.
Light creases can be removed by carefully steam ironing.
Once the fabric is dry lift the hairs with a soft brush to restore the delicate appearance of the fabric.
Note: use only cleaning agents soluble in water. Do not use solutions containing oil or alcohol, e.g. chloroethylenes or turpentine.
The Furniture Factory „Benix“ bases its idea about business on a high quality of produced goods, taking into consideration comfort and functionality above all. We offer our products to a wide range of consumers.